How To Find An Answering Service

There are three main ways to find an answering service, namely searching online, going through the telephone directory and word-of-mouth.

Searching online / Internet
An online search will reveal hundreds of answering services offering a number of options, but when searching, remember to check the online Yellow Pages as well. Many services will have their own websites listing their services, rates and areas covered. Finding offshore companies offering the services you are looking for will also be easier online.

Telephone Directory
The telephone remains a reliable source for finding providers of any service, answering services being no different. The printed Yellow Pages carry a lot of advertisements from these companies.

Word-of-Mouth
If you know a company or freelancers who use a service that you like, by all means ask them about it. Ask around at your professional organizations for recommendations.

Also, read printed and electronic advertisements, you may find the perfect answering service that way. Some high-end services advertise in professional and trade publications.

Regardless of the method used in sourcing an answering service for your business, it is important to know the following:

· Is the answering service staffed by trained personnel?
· How long the service has been operating, this doesn’t mean a new company cannot provide good service, but depending on your business, experience may be important. Also, knowing how long they have been in business can be a useful marketing tool
· What other services are offered, for example, sales support

Ultimately, finding a good answering service will depend on the exact services you want, and the price you are willing to pay. Be prepared to go through a number of services to find the perfect fit for your purposes.