Tips for Selecting a Virtual Travel Specialist

Whether you are searching for a tour operator, travel agent or adventure travel company, the following tips will help you weed through the plethora of specialists hawking their services on the world wide web.

Websites
The design and content of a company’s website speaks volumes about the way they do business.

• A travel specialist’s website should provide information that is useful, informative and fun.
  
• The contact information, including a phone number and an email address, should be easy to locate.
  
• The site should also include all relevant information, such as the cost of an excursion, maps and directions. And, for those engaging an adventure travel company, a packing list, either directly in the content or in the form of an FAQ (frequently asked questions).

Visible track record
Great website but how do I know they can deliver? Assessing a travel specialists credentials is not as difficult as it sounds.

• Many industry associations and tourist boards list members and accredited agencies on their websites.
  
• Check references, read testimonials from previous clients, pose questions on a travel forum.

Knowledge and experience
Nothing can be a substitute for knowledge and experience.

• Determine the online travel agent or outfitter’s knowledge of your family travel destination as well as the type of adventure you wish to experience.
  
• Find out how long they have been in the business and whether they are accustomed to organizing tours for singles, families or seniors.

Location of the outfitter
If the preferred specialist is not located in the country or region you will be traveling to you may also wish to understand:

• Who will sort out any problems, accidents, or emergencies that may arise during your holiday?
  
• When was the last time they biked down that country road?
  
• Or how they will obtain a refund for the boat tour that was cancelled due to inclement weather.

Client service
If communicating with the travel specialist is a challenge there is a good chance your trip will turn out to be a disaster. Select a company that is committed to organizing quality trips and returning satisfied clients.

• How quickly does the agency or outfitter respond to your emails and telephone calls?
  
• Are they eager to assist with the planning of your vacation?
  
• Do they go the extra mile to customize your itinerary?
  
• Does the proposed itinerary reflect your interests?

Cost vs. Value
Get more than one proposal and compare.

• Find out what is and what is not included in the price.
  
• Determine the location and quality of the accommodation.
  
• You will want to know how many meals are included and whether they are buffet or a la carte.
  
• In addition, find out what, if any, sightseeing is included and whether the trip is fully guided or will you be touring on your own.

Conditions
Make sure to read the fine print before you commit. The terms and conditions should clearly spell out your responsibilities as well as those of the specialist.

• What is the company's policy on reservations, deposits and cancellations?
  
• Can a tour or excursion be cancelled for a lack of bookings?
  
• Who is responsible for additional payments in the event of a currency fluctuation?

Resources
Related articles
Washington Post
Condé Nast Traveler

Read reviews on travel specialists, guides, and outfitters
Epinions.com
The Thorn Tree Travel Forum

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About the author
Ann LoCicero is the founder of www.kidscantravel.com an emergent website for families intent on making the most of their leisure time together.