| Name |
Views and Comments | Date |
| DIPSTICK |
This is so priceless, and so, so easy to see happening, customer service being what it is today. A lady died this past January, and Citibank billed her for February and March for their annual service charges on her credit card, and added late fees and interest on the monthly charge. The balance had been $0.00 when she died, but now somewhere around $60.00. A family member placed a call to Citibank. !
Here is the exchange:
Family Member: 'I am calling to tell you she died back in January.'
Citibank : 'The account was never closed and the late fees and charges still apply.'
Family Member : 'Maybe, you should turn it over to collections.'
Citibank : 'Since it is two months past due, it already has been.'
Family Member : So, what will they do when they find out she is dead?'
Citibank : 'Either report her account to frauds division or report her to the credit bureau, maybe both!'
Family Member : 'Do you think God will be mad at her?'
Citibank: 'Excuse me?'
Family Member : 'Did you just get what I was telling you - the part about her being dead?'
Citibank : 'Sir, you'll have to speak to my supervisor.'
Supervisor gets on the phone:
Family Member : 'I'm calling to tell you, she died back in January with a $0 balance.'
Citibank : 'The account was never closed and late fees and charges still apply.'
Family Member : 'You mean you want to collect from her estate?'
Citibank : (Stammer) 'Are you her lawyer?'
Family Member : 'No, I'm her great nephew.' (Lawyer info was given)
Citibank: 'Could you fax us a certificate of death?'
Family Member 'Sure.' (Fax number was given )
After they get the fax:
Citibank : 'Our system just isn't setup for death. I don't know what more I can do to help.'
Family Member : 'Well, if you figure it out, great! If not, you could just keep billing her. She won't care.'
Citibank: 'Well, the late fees and charges do still apply.' (What is wrong with these people?!?)
Family y Member : 'Would you like her new billing address?'
Citibank : 'That might help.'
Family Member : ' Odessa Memorial Cemetery , Highway 129, Plot Number 69.'
Citibank : 'Sir, that's a cemetery!'
Family Member : 'What do you do with dead people on your planet? |
6/24/2008 |
| Brian |
"There are several peoples who used to cancel their credit cards just to increase there current credit score"
Fix, "there" to "their." |
5/17/2007 |
| Tarun K |
No doubt credit cards have gained so much popularity. but they have also some hidden charges which can burn your hands. While searching for credit cards related info. I find abcofcreditcards dot com very useful. there i learnt about tips and tricks on how to save on credit cards from applying a card to paying them off. One more thing after reading the site i will never say I have unused cards because if i have a card i should use it to save more dollars. |
11/13/2006 |
| English Matters |
Conten aside, this is a horribly written article. An editor needs to go over this article. |
7/14/2006 |
| Regina |
Any type of credit with a good credit history should not be cancelled. Good credit history with longevity is what moves people in the the 700-800 scores. When you close credit cards with good history you lose points...if you close out your credit then how can the credit bureaus score your credit?? Keep them open, cut the cards, freeze them, hide the, but do not close the accounts. |
6/2/2006 |
| Nitin |
I think you are wrong |
5/27/2006 |
|
