Magellan GPS Navigation

"I then called their toll free tech support line that connected me to a country somewhere in a distant galaxy with people who could not speak English very well (sadly, my native language!) Without speaking Klingon, it took about 45 minutes for the customer non service representative to provide me with an R/A number, and another twenty minutes to spell Fort Worth, TX. I should have known. "
Comments on article "Magellan GPS Navigation"
Name Views and CommentsDate
Kevin I can go one further - their Website won't even accept my request for a repair authorization number when I try to enter my GPS information online (since there is NO OTHER WAY TO ENTER IT as there is no phone number listed for customer service!). It just keeps returning me to the FAQ page after I go through the painstaking hassle of entering all of the requested data.

(As an aside, I'm surprised I don't hear the laughing voice of Apu every time I mindlessly enter it and get cycled to the FAQs)

Magellan, as much as I hate to hear this expression used sometimes, you are truly AWFUL at customer service. I'm not going to bother fixing this piece of junk (Roadmate 1200 - got it as a gift) that quit working the first week I had it. I'm going to your competition instead.		 8/10/2009
Roger Its strange, how upset customers blame their problems cause the calls goes to India. I feel lot of their customer service is still great, before I used to wait for hours on 800 numbers, now I get people who pick up my phone in 4 mins. Thats good service... 5/25/2009
phyl Don't send your unit. I have been calling support for months. I was dumb enough to return my product. I have made numerous calls (communication is terrible-English is not a first language) always being told my product was received and my refund is in processing. By the way the shortest call was just under 30 minutes and I was placed on hold multiple times every call. The last call, again going through the whole explanation and confirmation questions, my receipt was requested to prove I returned it , I had already been told the item had been received. They confirmed the item was received with every call I made. Why do you need proof you sent the item if they have already received it? I faxed the receipt and guess what?...they haven’t called back and no refund.
I’m mailing a letter to the address I sent my return and if I ever find a another physical address, I plan to send copies to see if that works. I'm giving them two weeks to respond before contacting the Better Business Bureau and the Attorney General’s Office!
The product may be good but BEWARE as they do NOT handle customer service well (If at all). Now I have neither my product or the money deducted from my checking account or the money spent to return it. If you have doubts that the service is that bad just search Magellan complaints on the internet.		 5/12/2008
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