Site5 Web Hosting Review

I have been hosting some of my websites with Site5 for about a year now. I also have other websites hosted in other web hosting companies. Here is my review for site5 based on my own personal experience with them.
Comments on article "Site5 Web Hosting Review"
Name Views and CommentsDate
Jaime Bellmyer Site5 has terrible customer support. There is no phone support, and despite their claim of 24 hour support, their ticket system sees no activity outside of business hours, even when you have an urgent (site is down) issue.

Ruby on Rails hosting is especially troublesome. They don't use stable versions of Ruby or Rails:
- ruby: 1.8.5 (odd numbers are not production releases)
- rails: 1.2.5 (again, odd numbers are not production ready)

All my rails sites have been down for possibly 3 weeks (the last time I checked them), and Site5 has known for 24 hours without helping.

All of my rails apps stopped working, without being modified in any way. This is clearly a server issue. I've provided very detailed info, only to receive these two one-liner "go away" responses:

"Please provide us with some examples of site not working and we'll look into the issue."

and

"Rails 1.2.5 is installed on this server. If you want another version you will need install this yourself into your own account. "		 8/7/2008
Lucas hmmm - great plan, good support, but I find the hosting goes down far too often. I would recommend going for a more well known and perhaps more expensive host to make sure you get a good uptime. I'm on hostgator at the moment and that never seems to fail me. 2/4/2008
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