Craig HarrisonCraig has over a decade of experience in corporate settings in Silicon Valley.Craig has managed, coached and mentored men and women in a variety of fields: database, banking, health care, publishing. He's also coached professionals in the public sector and non-profits. Craig has coached with Olympians and Hall of Fame athletes as a member of the national program Pros for Kids. His leadership skills have guided boards of directors (Chairman of Cupertino's KKUP-FM Radio Station, board member of National Speakers Association of Northern California), inspired and motivated a Toastmasters District (2000+ members in 115 clubs throughout Northern California) and fueled various sports teams in the United States and Australia.
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- Stop Slingin' Slang! Prospects and Clients Leary of Loose Language
- Forget the Fockers- Meet Your Customers!
- Who's In Charge of Your Meeting?
- Free for the Giving: The best things in service situations are often free
- Tag Lines Tell A Tale of One's Occupations
- Orchestrating Your Leadership
- Improve Customer Rapport with Improv!
- Einstein on Customer Service: E2=MC2
- It's Time For Plan B: Brainstorming!
- Being Present is a Gift to All: The Real Meaning of Real Time
- Objections Overruled!
- How Inquisitive Are You?
- Go Google Yourself! How Are You Known in the Marketplace?
- What's Your Communication Quotient?
- Where Sales Meets Service: Up-Selling and Cross-Selling Made Fun & Easy!
- Managing Your Meeting Monsters: Identifying the Cast of Culprits That Threaten Productive Meetings
- Teaming With Success
- LINGO FRANCA: Overcoming Language Barriers Within the Same Language
- I'll Never Forget What's-Her-Name!- Winning the Name Game
- Magic Words: What Words are Music to the Ears of Your Customers?
- Laugh and the Work World Laughs With You
- Jest Practices: Best Practices for Humor in the Workplace
- Stellar Service Requires A "Bias to Action"
- How To Make "The Ask!" - Tips for Effectively Recruiting Your Team
- Saluting the Squawkers: Complaints Often Key to Improving Sales, Retention and Loyalty
- Become a Credible Communicator: Make Honesty Your Policy!
- Silly Service has its Serious Side: Test Your Customer Service Knowledge!
- Sales Through Storytelling: Story Tell, Story Sell!
- Avoiding A "Failure to Communicate"
- Turning Customer Service Inside Out!
- The Voice of Customer Service
- Getting Past Gatekeepers: Don't Get Left At the Gate When Calling on Decision Makers