Why Missing Calls Could Be Costing Your Business £1000’s

Here are some very interesting facts…

Fact: 80% of potential new customers will not leave a message on an answer machine.

Fact: Unanswered telephone calls result in 90% of potential new customers’ never ringing back (worse still they’ll call your competitors).

Fact: 20% of business is lost due to unanswered calls.

Fact: Most new business is gained over the phone.

If your business is missing calls you could be losing £1000’s - money that will probably go to your competitors.

If you run a business that spends hard earned money on advertising, then the last thing you want to do is miss a call - because you’ll never know if that call could have been a new lead inquiring about your service.

A telephone answering service could help your business ensure that you never miss a call. You can simply divert your calls to a remote office who can answer your calls in your company name. Your callers will not know their call has been diverted. A professional telephone answering service can work along side you in the same way a receptionist you directly employed would. They’ll get to know your business and your regular callers.

Making A Good First Impression Counts

It’s not just missing a call that’s bad for business. The way you answer the phone is important too. A caller expects their call to be answered promptly and expects to be greeted with the company name. e.g. "Good morning, Joe Blogs Consultants, you’re speaking to Joanne how can I help you?"

If you rely on an answer machine or divert calls to your mobile (which means you’ll answer calls when it’s not convenient) then it’s difficult to portray and professional, reliable company image at all times.

Cost Effective Support

A telephone answering service is a cost effective way for you to make sure your business always offers a great first impression to callers. This service is flexible to suit your needs. Whether you require a full remote reception service answering 100’s of calls a week, or an over flow service answering just a handful of calls, you can be confident that you won’t miss a call.

In addition to this, the benefit of using a remote office service is you also won’t have the worry and extra workload that comes with managing staff. You won’t have to provide office space or equipment and pay for holiday and sickness cover.

If you are looking for a company to handle your calls for you Your Office & P.A offer a great telephone answering service.