Total Quality Management

Quality Control and Quality Assurance
Quality control and quality assurance are terms often considered to be the same. However, there are subtle differences between the two. Quality control focuses on the product whereas quality assurance focuses on the process. This article dwells on quality control vs quality assurance...

Managing Quality in Organization
"Management approach of an organization, centered on quality, based on participation of all its members and aiming at long-term success through customer satisfaction, and benefits to all members of the organization and to society" is called Total Quality Management.

Quality System Training: How Important is It?
Quality system design is an essential foundation for successful quality management, but quality systems training - for all employees - maybe the key to successful implementation and maintenance.

A Recommended Quality System Model: Responsibilities of Management and Techniques for Automation in Regulated Pharmaceutical Environments
For quality management personnel in regulated pharmaceutical environments, maintaining a high-functioning quality system can add serious burdens to a company’s bottom line. However, with solutions that automate rote and administrative tasks associated with quality system maintenance the ROI can be considerable.

ISO Quality Systems: Measuring up to Technical Standards 9001, 9002 and 9003
Interested in learning more about the basics of ISO 9001, 9002, and 9003?

Performance Measurement
Performance Measurement is a fundamental building block of a total quality organization.

TOTAL QUALITY MANAGEMENT (TQM)
Total Quality Management is the way of managing for the future. It is managing people and processes to do the right thing, right first time to achieve complete satisfaction for the customer, either internal or external.

How to Keep Your Best Employees
Effectively managing newer employees is key to retaining quality workers.

Mystery Shopping Helps Quality Management Improve
Mystery shopping is an exciting opportunity for hundreds of thousands of consumers to earn some cash and freebies while helping quality customer service improve. Mystery shoppers do not simply go around shopping malls and gas stations to earn cash or get free services.

ISO 9001: Understanding the Process Approach
An explanation of how and why a "process approach" should be used to structure an ISO 9000 quality management system.

Quality Management: Organizational Needs
Information on Quality management. Including advice, help and links to other advice sites.

Why Six Sigma Will Outlast Total Quality Management
Six Sigma is not just a new term for Total Quality Management (TQM) . They have many similarities and are compatible in many business environments. TQM has brought great improvements and value to many companies.