✦ They must be encouraged to convey what they really feel without aggression.
✦ Paradoxical intention is a method in which you respond or act in the same manner as the person in order to open their eyes to how they are really projecting themselves.
✦ Ignore their statements or pretend to be unaffected. This way, instead of encouraging their behavior, you negate it and force them to reevaluate their actions.
✦ Direct eye contacts and slow but measured acknowledgment of their actions lets them know that you can see through their facade.
✦ Confront their concept rather than their personality to negate their actions.
✦ Be direct and assertive when you deal with them, while at the same time, be patient in understanding that this behavior has been molded over a long time and cannot be altered or improved at the drop of a hat.