Solutions to Common Problems with the Sony Xperia Z1

The Sony Xperia Z1 is a fantastic phone, but one that comes with its own set of problems. Help is at hand though. This Buzzle article brings you the common problems with the Sony Xperia Z1 and their simple fixes.
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Solution to problem with Sony Xperia Z1
Keep Those Flaps On!
Although the Sony Xperia Z1 is water resistant (to a depth of 1.5 m for up to 30 min), any damage caused by leaving the flap covers open, or overexposure to water is not covered under warranty.
Ever since they severed their ties with Ericsson, Sony seems to be a company on a mission. The Japanese conglomerate has since released some really nice phones in the market. While their phones have gathered a lot of attention, it hasn't exactly translated into phenomenal sales. With the launch of the Xperia Z1, the company's flagship device for 2013, there's been a shift in the dynamics, and the phone has propelled itself to the list of the top 5 phones in the market today. The company went all out to woo its customers with this phone, something that is reflected by the Z1's catch line―'The best of Sony in a smartphone.'

The phone has an extremely impressive spec sheet, right from the most powerful processor in the market today, to a top-notch 20 MP snapper in the mix, all protected from the elements by a IP57- and IP58-rated shatterproof glass body. The phone undoubtedly is one of the finest smartphones ever, but it does have its fair share of niggles. Most of these have some rather simple fixes, which would save you a trip to the service center. Here's a look at the most common problems with the Sony Xperia Z1 and their simple fixes.

My Xperia Z1 tends to heat up pretty quickly.

Probable cause: Hardware/software issues

Possible solution:
» Ensure that your phone is running on the latest firmware. Follow this path
Settings > About phone > Software updates > System updates

» Use the phone without a case.

» Reset the phone to factory settings. Follow this path
Settings > Backup and reset > Factory data reset > Reset phone

» Boot into safe mode to check for apps causing problems. Turn off the phone, and then keep the power button pressed till the phone vibrates. At the Xperia logo screen, press and hold the volume down key till the phone starts in safe mode. If the phone doesn't heat up now, it is probably an app that is causing the problem. Restart the phone normally, and try uninstalling the most recent apps till you find out the rogue app.

» If the problem persists, contact Sony customer care.

My Xperia Z1 reboots randomly.

Probable cause: Hardware/software issues

Possible solution:
» Upgrade to the latest version of all installed apps on the phone.

» Ensure that your phone is running on the latest firmware. Follow this path
Settings > About phone > Software updates > System updates

» Reset the phone to factory settings. Follow this path
Settings > Backup and reset > Factory data reset > Reset phone

» Boot into safe mode to check for apps causing problems. Turn off the phone, and then keep the power button pressed till the phone vibrates. At the Xperia logo screen, press and hold the volume down key till the phone starts in safe mode. If the phone doesn't heat up now, it is probably an app that is causing the problem. Restart the phone normally, and try uninstalling the most recent apps till you find out the rogue app.

» Install Sony's PC Companion/Bridge for Mac on your PC/Mac. Connect your phone to the computer and follow this path.
Support Zone > Start > Phone Software Update > Repair phone

» If the problem persists, contact Sony customer care.

My Xperia Z1 is not working after falling into the water.

Probable cause: Water damage

Possible solution:
» Keep the phone switched off. Wipe off any water on the surface, and keep the flaps covering the memory card and SIM slots open. Leave the phone buried in a bowl of rice for at least 24 hours.

» If the phone still does not power on, take it to the Sony service center.

The touchscreen on my Xperia Z1 is not responsive.

Probable cause: Hardware/software issues

Possible solution:
» Test the touch responsiveness of your screen by following this path
Settings > About Phone > Diagnostics > Test Device > Touchscreen

» Ensure that your phone is running on the latest firmware. Follow this path
Settings > About phone > Software updates > System updates

» If the problem persists, contact Sony customer care.

There's a strange yellow tint on my Xperia Z1's screen.

Probable cause: Hardware/software issues

Possible solution:
Follow this path
» Settings > Display > White balance > B - 100

» If the problem persists, contact Sony customer care.

My Xperia Z1 has trouble connecting to Wi-Fi.

Probable cause: Hardware/software issues

Possible solution:
» Restart your phone and the Wi-Fi router.

» Ensure that your phone is running on the latest firmware. Follow this path
Settings > About phone > Software updates > System updates

» Upgrade your router to the latest firmware.

» If the problem persists, contact Sony customer care.

The Sony Xperia Z1 is, hands down, one of the most powerful and beautiful smartphones in the market today. These quick fixes should ensure that you have a smooth ride with your Z1 riding pillion. Cheers.
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Published: February 21, 2014
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