Receptionist Interview Questions

A pleasant, modest and helpful receptionist creates a positive first impression about the organization. Besides a pleasing personality, a receptionist needs to have many other qualifications. Just like any other employee, she needs to be efficient, hard-working and sincere. Besides answering the phone calls, there are many other responsibilities of a receptionist. Many aspirant receptionists are not aware of this fact which is why they find receptionist interviews difficult.

The duties of a receptionist differ from sector to sector. A hotel receptionist might have to escort guests to their rooms, whereas a receptionist of an organization might have to conduct exams for the positions lower than her. There are some common duties also, like, all receptionist have to answer the phone calls, greet the visitors etc. So some common qualities are a must for all receptionists, which include; a pleasant personality, courteous behavior, ability to handle the phone, command over English and the local language, basic knowledge of computers, etc.

Medical Receptionist Interview Questions

Medical receptionists are the important link between patients and doctors. Typical medical receptionist duties would be; giving appointments, answering phone calls, giving satisfactory answers to patients' non-medical questions, may have to maintain medical records etc. The following interview questions will give you a more clear idea of a medical receptionist.

• In your view, what is the most important quality for being a receptionist? Why?
• What are you educational qualifications? Are you planning to study further?
• List your responsibilities as a medical receptionist.
• Do you mind to do over-time in the absence of your replacement or occasionally?
• Why do you want to be a medical receptionist and not any other of this profession?
• Do you have experience working with multi-line phones?
• What is your experience answering all incoming calls regarding hospital queries and patient inquiries? What is the way to transfer a call to specific department? Can you demonstrate?
• What all software are you aware about? What are your computer and Internet skills?
• Do you think it is necessary for a medical receptionist to be aware of basic technology?
• Describe how you handle stressful situations.
• Are you aware of any medical terminology, if an emergency arises?
• If someone is late for his appointment, what do you do?
• If a particular patients asks you repeatedly about a doctor's credibility, what and how will you answer?
• If anytime any patient's relatives get aggressive about something, how will you handle them?

Hotel Receptionist Interview Questions

Everyone is aware of a hotel receptionist, after all she is the first person one comes across after entering the reception area! The duties of a hotel receptionist include; booking rooms, escorting guests to their rooms, collecting bills, managing paperwork (if any) etc. The following are the most commonly asked interview questions for receptionist.

• In your previous job, did such a situation arise where you had a lot of work to do in a short time. How did you manage the situation?
• State the reason for quitting the previous job.
• What qualities are required to become a good hotel receptionist?
• What if you have to work closely with a person you don't get along with? How will you handle the situation?
• Refer to the specific tasks that you did in your previous organization?
• What kind of office administration hardware have you used, and what is the level of expertise that you have using these machines?
• Why do you want to join this specific hotel? Why not some other hotel?
• What are you better at, verbal or writing skills? How would you compare your verbal skills to your writing skills?
• The typing speeds of a receptionist are quite important for their profile. Have you given any typing exams? What is your speed when it comes to typing in a word processing software, what are the error levels that you have?
• Have you ever been a guest at any of our chain of hotels? How was your experience there?
• Can you give an example of a time when you had to deal with a customer complaint and how did you resolve it?
• What is the importance of guest satisfaction in hospitality sector?
• How do you greet a guests? Do you escort them to their rooms, how?

You can now start preparing for your interview with the help of these questions. All the best!