We all have visited innumerable coffee shops, or other places including bars and restaurants that have a coffee (and tea) corner. If you know what it is to be a regular at this one particular joint, you would know how a barista becomes synonymous with the name of the joint. With time, this person becomes your friend, and it feels like you're visiting his/her place while he/she brings in your favorite drink with a cheerful smile and a friendly welcome. As easy and relaxing as it may seem to fulfill the duties of a barista, this job is not as comfortable as it may seem.
● Follow the recipes and guidelines to prepare coffee, smoothies, and other eatables and drinks mentioned in the menu.
● Receive and greet the callers politely, and help them place orders on the phone.
● Build rapport with the customers, especially the frequent ones, by remembering their names and order preferences.
● Organize, stock, and maintain the availability of the goods to be served.
● Keep an account of the cash, coins, and payment receipts at the end of the shift.
● Think of ways to retain customer loyalty, increase sales, and increase customer satisfaction.
● Report problems pertaining to workplace safety, operational inconsistencies, and other relevant issues to the manager.
● Respect for punctuality, professionalism, and discipline
● Ability to multitask
● Ability to work under pressure
● Ability to handle conflicts
● Ability to build relationships
● Ability to lift weights up to 40 lbs and stand for long hours
● Ability to learn and implement quickly
● Positive outlook towards people and work