Housekeeping Supervisor Responsibilities
Housekeeping supervisors are managers of the work setup. Their basic task is to delegate specific duties to junior housekeepers and monitor, if the task is being done properly. In large establishments like hotels, teams of housekeepers and managers work together to ensure that all works are completed within time and they are done to perfection. Typical duties included in the job description of a housekeeper are as follows.
- Inspect rooms frequently to check if they are serviced properly by the cleaning workers.
- Delegate duties to the housekeeping staff on daily, weekly or monthly basis.
- Groom room attendants, monitor their works and make sure that they get the best training in attending customers.
- Ensure that all areas of office premises; halls, corridors, stairs, eating places, employee workstations are clean as per the standards of cleanliness established by the rules.
- Maintain high standards of service that impresses customers.
- Appear well-groomed, presentable and set a uniform dress code for all housekeeping staff, in compliance with the hotel or office rules.
- Arrange budget for purchasing new types of cleaning equipment and train staff to handle them.
- Recommend senior authorities/management for tasks that can boost the quality of housekeeping service.
- Make special arrangements for guests as per the orders of the management.
- Participate in recruitment of housekeeping staff and worker.
- Ensure that cleaning instruments are repaired effectively, in case they don't function properly.
- Requirements and needs of customers are met adequately. It should not be such, that when the guest goes for a shower, there is no towel or soap in the bathroom. Before a customer checks in, a housekeeping supervisor has to ensure that all facilities are in the room.
- Housekeeping supervisors have to ensure that staff members or workers are comfortable while working in the setup, as loss of an experienced hand is not something that is easily repairable.
A skilled housekeeping supervisor, with vast years of experience is an asset for any firm in the hospitality industry. There are plenty of career opportunities in this field and in large organizations, housekeeping supervisors move on to become senior housekeeping heads or managers. On an average, a housekeeping supervisor can earn anywhere between US$25,000 to US$40,000, depending on type of employer, years of work experience and area of work. Being a key staff member of hotels and offices, you as a housekeeping supervisor can play a key role in the success of organization employing you.