Geek Squad

The Geek Squad, as mentioned above, is a company that provides instant services for troubleshooting your personal computers. A subsidiary of the Best Buy Company, it is based in Richfield, Minnesota. The company is headed by Robert Stephens and staffs more than 2400 agents who provide computer consulting on protocol. The company is largely credited to be a pioneer of troubleshooting services at a personal level.

Company Operations

Reviews have rated the company to be a positive service provider in personalized computer troubleshooting and solutions. It must be noted that the company also provides services and technical support to corporate and commercial clients. The service of the company is well spread across 5 countries, covering United States, United Kingdom, Canada, China and Puerto Rico. The operations of the Squad are principally attached to that of the Best Buy Stores. Most of the Best Buy Stores contain a separate Geek Squad bay and a team. This team is responsible for computer repairs and revival or old personal computers. Apart from that, the team is also responsible for software and hardware upgrades for new personal computers. The Geek Squad team in addition, also provides the setting up services for electronic goods that are purchased from Best Buy. The Squad also targeted the market for high-end computer cables and accessories.

Apart from acting as the troubleshooting arm of the Best Buy, the Squad also generates a mammoth revenue from personalized services. Agents of the Squad operate through 3 principal channels, namely the on-field services, telephone services and website services. The on-field agents basically visit the locations and homes of clients to repair the damage. Apart from that, a team operates an entire call center for call based protocol. A team of agents also provide consultancy from the official website. Effective services are provided by the company in following domains:

• Computers and networking applications
• Television and related services
• Audio systems and iPod services
• Cars and GPS
• Cell phones
• Gaming facilities
• Cameras and camcorder facilities
• Other electronic devices

Facts about the Geek Squad

In order to avail their services, you will need to know the following facts about the company.

• Phone number: The telephonic team can be contacted by dialing 1-800-433-5778.
• Rates: Geek Squad prices start at $49.99 for online live agents and rise as per the service plan.
• Live Services: Apart from these facilities, the Geek Squad also provides e-mail support and a community forum.

A maximum number of clients have rated the services to be highly satisfactory and customer friendly. Some advanced services such as speed test for the Internet have been accepted very positively.