Empowering Managers in Any Industry to Take Action

Good managers engage employees. Consequently, more companies are realizing that engaged employees positively impact business outcomes like productivity, quality, and customer engagement. Unfortunately, there are a majority of employee engagement methods that aren't delivering the results executives expect, leaving them wondering what to do next. How, then, do you successfully empower managers to take action and improve employee engagement in the work place?

First, managers must understand that creating engaged employees doesn't start with them; rather, it starts with their employees. (This is often referred to as managing from the bottom-up as opposed to managing from the top-down.) In other words, you'll never know how to engage employees if you don't know your employees. And knowing your employees starts with feedback. If you want to empower employees, listen to what they have to say.

Our Unique Approach
PeopleMetrics takes a unique and effective approach to measuring and acting on employee feedback. One of the biggest differences is helping managers identify priorities that have the largest impact on the engagement of their employees, not just the lowest scores. One of the biggest mistakes organizations make is focusing efforts and attention based on low scores alone. You must first identify if these low scoring items even help to drive engagement and if increasing the scores will have any impact on overall business performance. To do this, PeopleMetrics developed the Employee Engagement Management (EEM) solution. This solution uses a validated survey to gauge the emotional and functional connection that employees have to your organization. After the survey results are collected, PeopleMetrics uses advanced analysis to identify the key drivers that have the greatest impact on engagement. Following this analysis, PeopleMetrics provides recommendations that will have the optimal effectiveness on your organizations business results.

All too often after research is conducted the report sits on a shelf and collects dust; well not with PeopleMetrics. This solution enables managers to see the results specific to their group and take action based upon those findings, not just on aggregate results. Managers are provided access to an online hub that shows them the two highest priority/lowest scoring items for their specific employee population. They are then able to build plans within the hub to address these items. The hub also contains recommended actions and Best Practices in case managers need assistance creating their plans. With the hub, managers are fully equipped to produce results.

A Case in Point
In health care, research indicates that effective employee engagement management leads to improving patient care. As such, PeopleMetrics recently conducted a case study for Sanford Health Care, a large network of hospitals and health clinics that employs over 10,000 people across the Midwest. Utilizing its model for empowering managers, PeopleMetrics distributed a validated employee survey of 40 core questions designed to bring about action. PeopleMetrics was able to identify and clarify areas of focus in order to increase employee engagement within the organization. The feedback allowed over 400 managers to develop action plans that led to a noticeable impact in the quality of care.

While health care is just one example, the EEM solutions extend across multiple industries. Companies including Coca-Cola, HSBC, Morgan Stanley, and others have also benefited from PeopleMetric's unique employee engagement management method.

Customer and employee feedback are incredible mediums for producing positive change within an organization. Too many times, however, this feedback is analyzed and evaluated but never acted upon. Regardless of industry, the key to empowering managers is one, providing them with accurate and useful information, and two, equipping them to appropriately interpret and act on that information. Knowing the right actions to take is imperative to a manager's success. As such, PeopleMetric's EEM solution will empower your managers to foster employee engagement and improve their overall performance.