Cancellation letters are written to initiate the process of canceling subscriptions, membership, etc. Most companies need only a phone call on their 24/7 toll-free customer care number for cancellation requests. However, a few other companies require a detailed cancellation request in writing. Brush through the letter templates given below to master the art of drafting cancellation letters.
▶ Cancellation letters are a type of business letters using which, one can cancel a business contract. Therefore, these letters must always carry a formal tone.
▶ Ensure that you mention your name, mailing address, and membership/subscription number exactly as it appears on the company's records.
▶ One might be forced to write a cancellation letter after receiving unsatisfactory level of services. It is very natural to express displeasure through your letters under such circumstances. However, one must avoid the temptation of using rude language and angry tone at all costs. Be very polite throughout your letter, stating the reasons of your unhappiness subtly.
▶ Pay off all your dues with regards to your membership/contract and attach a proof of payment along with the cancellation letter. This will help to avoid unwanted delays and expedite the cancellation process.
▶ Do ask for a written confirmation of your cancellation request. You may specify a convenient way of receiving this confirmation, such as mail, email, etc. Include your email id in the letter if you wish to receive a confirmation through email.
▶ Sign the letter with your official signature at the end of the letter. This is because, most companies identify their customers by comparing signatures on the letters with those available on their records.
▶ Once you have completed writing your cancellation letter, you should make copies of the same. This will prove to be useful in case of any delays or problems in the cancellation.
With these hints and templates, I hope I have succeeded in simplifying your task of writing cancellation letters. As long as the details mentioned in the letter are correct, there should be no problem with the cancellation process. Lastly, be open to receive any correspondence from the company from customer retention perspective. Who knows, the company may offer you a cheaper deal with extra services in the future.