What is it?
It is a tool used to define the actual work being done, objectives of the business, and how the success of a process of business should be determined, and lastly the impact of the whole process on the customers. It is a four-step process, which can be analyzed. Since it shows the effectiveness of a process and the respective performance, it acts like a gauge and encouragement for the employees. Hence, it helps in ascertaining the requirements of a business.
How is it done?
Business process mapping has four major steps.
- First, identifying the process, which means understanding the way the process works.
- The second step is to gather information on that process, in the sense, collecting data as to the aims, risks involved, and key features.
- The third step is interacting with the people working in that process, and understanding the practical obstacles and accordingly design the maps.
- The last step would be to use the organizational methods and approaches to make it more effective.
Once it has been identified; the key concepts, risk factors, and loopholes are to be studied and analyzed. The importance of that particular process has to be identified, so that the goals and achievements can be examined.
Then the next thing is to identify which set of people can bring about a change in the functioning and the result of the process, what kind of difficulties they face while working on the same, and where should the process be improved. At times it is as simple as that, because most of the time people who work on that process, already know where it requires improvement, but then due to lack of underwriting powers, fail to bring about the changes.
After all the information is gathered, the results can be mapped and the worksheets can be prepared. The two main methods of mapping are as follows:
- Workflow Surveys
- Process Profile Worksheet
Flowcharts actually show all the information and the conclusion of this huge procedure. It is a graphical representation of all the data collected from the beginning to the end, showing the path the process follows, every bit of action, impediment, and ultimately the end. It helps in future analysis and facilitates improvement.