The Biggest Complaints about Cell Phone Service and their Solutions

I don’t know about you but I have always had trouble finding a cell phone service that I am satisfied with. Apparently I am not the only one because according to a survey of consumers, less than half of the people who have a mobile phone are happy with their service provider for one reason or another. The Consumer Reports National Research Center says that it is among the lowest rated services for which they conduct surveys. So what makes cell phone service so bad and what can we do about it?

Cell Phone Services Lack Good Customer Support

Ever received a cell phone bill in the mail and realize you were charged for calls you didn’t even make? Billing errors paired with a lack of good customer service are common gripes among cell phone users. A major cell phone service provider made the news last year by terminating 1,000 subscribers, claiming that they complained too much. So what can you do to avoid cell phone companies that don’t respond quickly and efficiently to your requests? Look at consumer ratings and choose the cell phone service providers that have the best rep in terms of customer service. If necessary, file a complaint with a consumer advocate or public utility commission in your state.

Poor Coverage and Bad Service Quality are the Biggest Complaints

Static, dropped calls, and lack of service in some areas are the biggest reasons why people switch cell phone service providers. Bad cell phone service quality can only be remedied by switching to another company in most cases. Unfortunately as of now all you can do is read consumer ratings and opinions to find out which company has the least complaints. Hopefully the companies will strive to improve their services so we don’t have to keep switching from one cell phone service provider to another!

High Termination Fees and Mandatory Contract Extensions make Switching Difficult

So you might be looking for a new cell phone service provider because you are unhappy with your current one, only to realize that in order to terminate your contract, you have to pay around 200 dollars. If you are near the end of your contract, wait it out so you aren’t stuck paying the fee. Make sure when you sign up with a new cell phone service that you check if they offer trial periods. Use those trial periods as an opportunity to shop around and decide on a provider so you don’t end up stuck in a plan that you are unhappy with. When you change your plan, some companies will extend your contract without giving you any notice. Beware of this when you are considering buying a new phone with the same provider or when you switch to a promotional plan. The only way to avoid this problem is to read the fine print any time your cell phone service provider makes you promotional offers.

So there you have it. Cell phone service has a long way to go before being satisfactory for the majority of consumers. For now all you can do is shop around for the best cell phone service provider based on consumer ratings and read the fine print and details before signing or agreeing to anything. By following those simple steps, you will avoid the most common problems and misunderstandings.

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