Bank of America Rocks

The first bad news I received was that the car I'd inherited from my father was in need of repairs. Hint to the wise: don't let car repairs pile up. Thankfully I had a little savings put away for emergencies, and after work I made my way to the nearest avail machine. Being ripped off over the Internet has left me extremely paranoid about using a debit card for anything other than cash withdrawals.

This particular Bank of America is not as well lit as I prefer, but I wanted to get the cash and leave my car at the overnight drop-off of Team Toyota in Lithia Springs, Ga. I requested $800 and, as I was retrieving the cash, the machine clamped down on my fingers and shut entirely! When I counted the cash I'd managed to grab, it came to $380 only, and my recite said, you guessed it, $800!

I was frantic. Since I carry no cell phone, I couldn't call the police. I don't even know if that would have been appropriate. My children helped me on the Internet as best they could, but all systems pointed toward calling customer service the next day.

After a sleepless night of praying and lots of it, I called Bank of America at 7am. Associate Ron said not to go to the bank, but to call back at 8:30 and speak to a claims specialist. By this time I'm thinking and verbalizing 'SOMEBODY is gonna give me my money!'

When I got through to the claims specialist, I explained my demise to Kimberly Clark. She was unusually enthusiastic about helping me to resolve the problem, and I was impressed since I work in customer service, too. After several minutes she said, 'I see that you went to our bank on Buford Highway and..........I see that the money was snatched back into the machine!' What a relief. She assured me that my account would be credited in 2-24 hours.

And it was. I would be remiss if I didn't let people know that there are people working in customer service who care. As far as I'm concerned, Bank of America is top notch.