Use anything but H.A.Y.T.

An easy way to vault into the top 5% of Sales Pros, is to avoid using words and phrases that have been so over-used and abused, that they can actually turn off Prospects and Customers. A great example would be the question; How are you today? By the way, always remember the initials could stand for HAYT.

Although I don't necessarily suggest a question within the first 5 seconds of a conversation, I've found that bad habits can be a challenge to stop. Since it's easier to change a bad habit, here are a few replacement questions:
Can you hear me OK? or
Am I pronouncing your name correctly? or
Could you stand some good news today? or
Are you having as good of a day as you sound?
   By Stan Billue
Published: 5/14/2007
 
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